Online Class: Conflict Resolution - Learn Basic Mediation Skills
|  | | | Learn how to manage your Human Resources in the workplace with practical tools for recognizing, preventing, and mediating conflicts between others.  | Course Cost: 6 Month Subscription Basic Course (no certificate) = $25.00 Course with Certificate & CEUs = $50.00 |
Conflict - in a business setting - is expensive, counter-productive, time consuming, and labor intensive. In this e-course we will look at workplace conflict and explore ways that you can help to resolve it. Conflict can arise over the slightest thing in a business setting and can escalate into a major confrontation between several factions. Although nations, businesses, churches, and families all participate (and succumb) to conflict, we will primarily focus on the conflict that can occur between parties in a business setting. Specifically, we will be looking at conflict that happens within a company. Enroll today and learn how to put a stop to workplace conflict now! Earn a certificate (both hard copy and electronic) upon successful completion (additional charges apply). UniversalClass™ offers many wonderful learning tools to help you get the most out of your online course,
including an online portfolio service that manages all your course completions.
 Course Description Conflict Resolution: In the Workplace and Beyond Did you know that a little conflict in your office today can shut down your entire operation tomorrow? That is no exaggeration! Workplace conflict costs. It starts by reducing productivity and employee health. It will finish your business by reducing customer loyalty and profitability. In this self-paced course you will learn how you can avoid conflict from developing, and methods you can use to resolve conflicts that are occurring and affecting your workplace. Animosity. Dissent. Anger. Frustration. Rage. Disagreements. Differences of opinion. Yelling. Personal attack. Vindictiveness. Conflict. They make great TV but a terrible work environment. Enroll today and learn how to put a stop to it now.
Problem Solving Lessons |  | Lesson 1: Types of Conflict- Conflict in the WorkplaceThis lesson will analyze conflict- such as what it is and why it occurs so often in the workplace. In addition the types of conflict that occur in the workplace and how to deal with it are explored. | Lesson 2: Workplace Conflict/Consequences of ConflictThe consequences, both financial and personal, of conflicts will be evaluated. Personal costs, workplace costs, and legal costs are studied. | Lesson 3: Workplace Conflict/How to Resolve Conflicts in the WorkplaceThis lesson will review the basic structure (the eight steps) needed to establish of a conflict resolution. | Lesson 4: Workplace Conflict/What To Do When Resolution Doesn't WorkThis lesson will provide some tips on what to do when resolution doesn't work. | Lesson 5: Workplace Conflict/Using Positive CommunicationThis lesson will tell you how to avoid conflict's from developing altogether by practicing some positive communication techniques | Lesson 6: The Nature of Conflict--How and Why People ConflictA conflict with a spouse, partner, boyfriend or girlfriend, parent, child, sibling, good friend or a new friend will cost us much more emotionally in the long run if it goes unresolved than those we have with random strangers. | Lesson 7: Personal Conflict/How To Resolve The Seven Most Common Forms Of Personal ConflictIn this lesson you will be given clear solutions to the conflict examples given in Lesson Six. These solutions can be applied to similar types of conflicts that may occur in your life. | Lesson 8: Personal Conflict/Using Problem Solving Techniques To Find Inventive Ways Of Resolving ConflictIn this lesson you will learn some basic problem solving techniques that work very well with personal conflict resolution. You will be provided with clear examples of conflicts and several inventive ways in which to resolve them. | Lesson 9: Personal Conflict/How to Mediate Conflict Between OthersThis lesson will deal solely with being a mediator, that is to say, someone who is good at resolving personal conflict between others. | Lesson 10: Personal Conflict/What to do if the Opposing Party Refuses to Participate in ResolutionMost conflicts between family and friends can be resolved with a little effort, as has been shown in this course; however, there are some instances when the other party refuses to allow a resolution |
Optional Certificates Awarded - Certificate of Class Participation
- Certificate of Outstanding Achievement
Certificates may be awarded by the instructor at his/her own discretion and are based on student merit.
To save your award and have a hard-copy delivered, there is a $30.00 processing fee that covers the customization, printing, and delivery of the award, as well as access to the UniversalClass™ Portfolio Service that documents your achievements online.
Official awards have a serial number that verifies the authenticity of the award (great for employers
to verify your achievement).
| | Additional Information | Course Title | : | Conflict Resolution 101 | | CEU Value | : | | | Course Number | : | 30043 | | Course Type | : | Professional Development | | Course URL | : | | | Course Rating | : |  | | Instructor | : | | | Syllabus | : | | | Course Review | : | | | Duration | : | Continuous: Enroll anytime! | | Course Fee | : | Basic Course: $25 | | | | |
NOT FOR COLLEGE CREDIT This is a non-credit course, and is provided for your personal enrichment.
This course is not intended to be a substitute for any state, government, licensing, or educational requirements.
Choose from 5 Payment Methods |  | Credit Card Online | | Credit Card through FAX | | Check/Money Order through Mail | | Credit Card over the Phone | | PayPal | | | | To use any of these methods you must press the "Join this Course" button on this screen and go through the online registration process in order to generate the correct order form and correctly process your enrollment. |
Recognizing, Preventing, and Resolving Sources of Conflict at Work Just Makes Sense.
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