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Course Description:
1.0 Continuing Education Units are available at course completion.
Welcome to Six Sigma! Six Sigma is a business and data-driven, disciplined approach to minimizing defects in any type of process (be it manufacturing or services). Popularized in the mid-90's by companies such as Motorola and GE, Six Sigma has grown greatly in acceptance among thousands of companies, and has proven to be both a time and money saver when implemented properly. This course is designed to provide students with an overview of Six Sigma and the DMAIC methodology. This course assumes students have no prior knowledge about Six Sigma, Quality, or Lean and delivers lessons and examples to build management skills. We examine Six Sigma case studies from various perspectives- Human Resources, Marketing, Sales, Operations, Construction, Government, Finance, and IT. Specific topics include: Maximizing Business Value, Critical to Quality, Voice of the Customer, Measurement Systems, Data Collection Plans, Design of Experiments, Analysis, Process Control, and Response Plans. Students who are interested in mastering the Six Sigma methodology can also use this course for that purpose.
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