Online Class: Personal Communication Skills Level 4

no certificate
with CEU Certificate*
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12Lessons
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26Exams &
Assignments -
6,517Students
have taken this course -
7Hours
average time -
0.7CEUs
Course Description
Personal Communication Skills Level 4: Mastering the Art of Interaction
In the intricate tapestry of modern life, the ability to communicate effectively stands as a linchpin in both personal and professional spheres. Personal Communication Skills Level 4 is an advanced course meticulously designed to hone your communication skills, transforming the way you interact with the world around you.
The Power of Communication
Communication is not just an exchange of words; it is the bedrock of relationships, professional success, and daily interactions. This course delves into the multifaceted nature of communication, exploring verbal and nonverbal cues, written expressions, and the nuances of digital communication. Understanding and mastering these aspects can significantly enhance your interactions, leading to more fruitful relationships and professional achievements.
A Journey Through Diverse Communication Styles
At the outset, the course introduces you to the spectrum of communication styles. Recognizing and understanding these styles is crucial for effective interaction. Each style serves a unique purpose, and through this course, you will learn to identify and adapt to these styles, enhancing your versatility in various communication scenarios.
Verbal and Nonverbal Mastery
The course goes beyond mere words, diving into the realm of verbal and nonverbal communication. Verbal communication is dissected into its subcategories, allowing for a deeper understanding of how to convey and interpret messages effectively. Similarly, nonverbal communication is given due emphasis, equipping you with the skills to read body language, facial expressions, and other silent cues that often speak louder than words.
Written Communication in the Digital Age
In an era dominated by digital communication, the ability to convey ideas effectively through writing is more crucial than ever. This course covers various aspects of written communication, tailoring your skills for both personal and professional purposes. From crafting compelling emails to engaging social media posts, you will learn how to leverage written communication to its full potential.
Cultivating Conversational Skills
Conversations are the heart of human interaction. This course emphasizes the art of conversation, teaching you to engage in meaningful dialogues that are both interesting and insightful. By mastering conversational skills, you will be able to experience truly dynamic and two-sided communication.
Navigating Group Dynamics
Understanding group communication dynamics is key in both personal and professional settings. The course explores group interaction patterns, providing insights into how to navigate and influence group discussions effectively. This knowledge is invaluable in ensuring that group communications are productive and goal-oriented.
Embracing Communications Technology
With technology revolutionizing the way we communicate, the course also addresses the impact of digital communication tools. You will learn about the latest communication technologies and how they have transformed interactions in both business and personal contexts.
Overcoming Communication Barriers
Communication barriers, whether cultural, emotional, or situational, can hinder effective interaction. This course identifies these barriers and offers strategies to overcome them. Understanding these obstacles is the first step in ensuring clear and unambiguous communication.
Cross-Cultural Communication
In an increasingly globalized world, the ability to communicate across cultures is indispensable. The course covers cross-cultural communication, preparing you to navigate the complexities of interacting with individuals from diverse backgrounds. This skill is particularly essential in today's multicultural work environments and global business landscapes.
Managing Disagreements and Conflicts
Conflict is an inevitable part of human interaction. This course teaches you how to handle disagreements constructively, ensuring that conflicts become opportunities for growth rather than obstacles. You will learn techniques for conflict resolution that can be applied in various situations.
The Art of Negotiation
Negotiation is a critical skill in both personal and professional contexts. The course integrates previous lessons, showing how to utilize your enhanced communication skills to negotiate effectively. Whether it's in a boardroom or a family setting, these negotiation skills will prove invaluable.
Constructive Criticism: Giving and Receiving
Feedback is a crucial part of growth and improvement. This course teaches the dynamics of giving and receiving constructive criticism, a skill that can dramatically improve both personal and professional relationships.
Transformative Learning Experience
Personal Communication Skills Level 4 is not just a course; it's a transformative journey that will reshape the way you interact with the world. Recent studies have shown that effective communication skills are linked to higher success rates in both personal and professional life. By the end of this course, you will not only have enhanced your communication skills but also gained a deeper understanding of human interaction, preparing you for a future where you can navigate any conversation with confidence and skill.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs

Course Lessons
Lesson 1. Understand Your Voice: Mastering Communication Styles
Understanding varied communication styles enhances mutual comprehension, given their distinct characteristics. Mastery over these styles, including passive, aggressive, passive-aggressive, and assertive, offers a pathway to becoming a proficient and respectful communicator.Lesson 2. Mastering the Art of Verbal Communication
By refining verbal communication strategies through voice, inflection, and thoughtful word choice, individuals can mitigate miscommunications and connect more authentically. Rhonda's case study illustrates how adapting conversational techniques to her new supervisory role improved her relationships with colleagues.Lesson 3. Decoding the Unspoken: An Introduction to Nonverbal Communication
Mirroring, a technique of nonverbal communication, fosters rapport by subtly reflecting the other person’s movements and expressions. This practice, when applied thoughtfully, can ease tensions and create a harmonious communicative environment.Lesson 4. Crafting Clarity: Mastering the Art of Written Communication
Despite its challenges, written communication is essential in today's digital age, facilitating both personal and business interactions through emails, memos, and messages. Understanding your audience and maintaining a consistent style enhance message clarity, reducing the potential for misinterpretation.Lesson 5. Mastering the Art of Dialogue: Enhance Your Conversational Skills
The art of conversation involves not just speaking, but truly engaging with others through active listening and being an appealing speaker. Active listening ensures you understand other perspectives, while engaging speaking lets you effectively convey your own ideas, setting the foundation for meaningful interactions.Lesson 6. The Power of Group Interaction
Group communications are nuanced, requiring skills to balance inclusion, control, and affection to reach goals. Properly managing group dynamics and potential miscommunications is vital for achieving effective outcomes and collaborative solutions.Lesson 7. ComTech Simplified
Today's communication tools break location barriers, enhancing connectivity but often blurring the lines between work and personal life. This lesson looks at how the rapid pace of communication affects relationships and job boundaries, sometimes leading to misunderstandings.Lesson 8. Breaking Down the Walls of Miscommunication
The lesson underscores how conscious adjustments to physical settings and awareness of personal biases can significantly enhance communication. By prioritizing patience, openness, and adaptability, individuals can minimize misunderstandings and foster more productive dialogues.Lesson 9. Understanding Cultural Communication
Navigating global business communications involves understanding subtle cultural nuances, beyond just translating language. Strategies like acknowledging cultural differences, avoiding assumptions, and learning basic cultural norms facilitate more effective cross-cultural interactions.Lesson 10. Resolving Disagreements Efficiently
Healthy conflict is not only inevitable but can be advantageous by bringing new insights to the table. Setting guidelines for respectful discourse prevents conflicts from turning into bullying or damaging interactions.Lesson 11. Navigating the Complexities of Negotiation: Strategies for Success
Understanding negotiation involves recognizing it as a complex art of resolving disputes through communication, not force, tailored to varying human personalities and topics. By mastering different negotiation styles and proactive strategies, you can aim for beneficial outcomes while considering others' perspectives.Lesson 12. Constructive Criticism Essentials
Offering and receiving constructive criticism hinges on understanding critical relationships and distinguishing between business and personal feedback. Effective criticism involves reviewing the situation, detaching emotion, focusing on actions, using the 'sandwich' approach, and inviting collaboration for improvement.
Learning Outcomes
- Demonstrate effective communication by adapting to different communication styles to enhance understanding and collaboration.
- Recognize and categorize four major communication styles, including passive, aggressive, passive-aggressive, and assertive.
- Demonstrate improved verbal communication skills by effectively adjusting tone and word choice based on audience and context in real-world scenarios.
- Recognize the components of verbal communication, including language, word choice, inflection, tone, cues, and volume, to effectively convey meaning.
- Analyze nonverbal cues to assess the congruence between verbal and nonverbal messages, demonstrating improved understanding and interpretation of others' emotions and intentions.
- Define nonverbal communication and distinguish between different types such as gestures, body language, and facial expressions within a North American cultural context.
- Identify effective strategies to avoid misunderstandings and enhance clarity in written communication based on audience, style, and formality considerations.
- Recognize the benefits and drawbacks of written communication compared to other forms of communication.
- Define and demonstrate active listening techniques by summarizing a speaker's main points without interruption
- Identify key elements of being an engaging speaker by preparing relevant topics and maintaining authenticity in communication
- Define the key stages of group formation and interaction, and demonstrate how these concepts impact group communication effectiveness.
- Identify strategies to prevent and resolve common types of miscommunication within group settings, and apply these strategies to foster effective collaboration.
- Define the benefits of communications technology for personal and business relationships.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

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Includes CEUs | X |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 24 Months |
No. of courses | 600+ |
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