Online Class: Communicating with Diplomacy and Tact

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8Lessons
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19Exams &
Assignments -
5Hours
average time -
0.5CEUs
Course Description
In a world where every word holds weight, the ability to convey thoughts with diplomacy and tact is an invaluable skill. This sophisticated form of communication not only fosters positive sentiments but also fortifies relationships, paving the way for a harmonious environment. Introducing our comprehensive course on "Communicating with Diplomacy and Tact"-an immersive journey into the nuanced world of impactful and considerate communication.
Core Insights of the Course:
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Foundations of Diplomatic Communication: Delve deep into the intricate realms of language and its multifaceted usage. Understand the symbiosis between linguistic intricacies and nonlinguistic subtleties that lay the groundwork for diplomatic communication.
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Crafting the Right Communication Climate: A conducive environment is crucial for meaningful conversations. Grasp the importance of setting the right tone, ensuring that exchanges are productive and engender positive feelings.
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Navigating the Self and the "Face": Recognize the dynamics of self-perception and the 'face' in conversations. Learn to strike the right balance, maintaining one's integrity while being mindful of the other person's perspective.
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Emotional Intelligence in Conversations: Harness the power of emotional intelligence. Deepen your understanding of its pivotal role in averting conflicts and facilitating harmonious interactions.
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Politeness as the Pillar of Tactful Communication: Embrace the essence of politeness. From understanding its interplay with 'face' to deciphering its cultural nuances, this module illuminates the intricacies of courteous communication. Dive into stimulating discussions on the dichotomy between politeness and impoliteness, and the unique intersection of politeness with colloquial expressions and swearing.
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The Power of Humor: Delight in the art of humor and its transformative ability to elevate conversations. Explore its pivotal role in organizational settings and understand how it can enhance workplace culture. Drawing from seminal research, this unit unveils the science and art behind humor, ensuring you wield it effectively.
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Fine-tuning Diplomatic Interactions: As we culminate, we'll stitch together all the learned components, offering a cohesive blueprint for communicating with finesse, ensuring you leave no room for discord or misinterpretation.
Why This Course is a Must-Attend:
"Communicating with Diplomacy and Tact" is not just another course; it's a masterclass in elevating one's communication caliber. By assimilating the insights offered, you can navigate personal and professional terrains with unmatched grace, ensuring your interactions are always constructive and resonate with positivity.
In an age where interactions are incessant, ensure yours stand out for their maturity and depth. Equip yourself with the tools to communicate not just effectively, but also elegantly. Let each word you utter and every gesture you make be a testament to your mastery in the art of tactful communication. Embark on this transformative journey and redefine the way you connect with the world.
Course Lessons
Lesson 1. Mastering the Art of Communication: Diplomatic Skills for Modern Interactions
Lesson 1 Video
Review Practice Worksheet: Lesson-1-HomeWork-27335.pdf
Lesson discussions: Reasons for Taking this Course
Complete: Lesson 1 Activity
Assessment: Lesson 1 Review Exam
Lesson 2. Expressive Dimensions: Understanding Nonverbal Communication
Lesson 2 Video
Review Practice Worksheet: Lesson-2-HomeWork-27336.pdf
Assessment: Lesson 2 Review Exam
Lesson 3. Warmth and Respect: Pillars of Positive Communication
Lesson 3 Video
Review Practice Worksheet: Lesson-3-StudyGuide-27337.pdf
Assessment: Lesson 3 Exam
Assessment: Lesson 3 Review Exam
Lesson 4. Face Work and Diplomatic Communication: A Comprehensive Guide
Lesson 4 Video
Review Practice Worksheet: Lesson-4-Downloadable-27338.pdf
Complete: Lesson 4 Activity
Assessment: Lesson 4 Exam
Assessment: Lesson 4 Review Exam
Lesson 5. Interpersonal Dynamics and Emotional Intelligence
Lesson 5 Video
Review Practice Worksheet: Lesson-5-WorkSheet-27339.pdf
Complete: Lesson 5 Activity
Assessment: Lesson 5 Exam
Assessment: Lesson 5 Review Exam
Lesson 6. Understanding Politeness
Lesson 6 Video
Review Practice Worksheet: Lesson-6-StudyGuide-27340.pdf
Complete: Lesson 6 Activity
Assessment: Lesson 6 Exam
Assessment: Lesson 6 Review Exam
Lesson 7. Exploring Politeness: A Deep Dive into Social Nuances
Lesson 7 Video
Review Practice Worksheet: Lesson-7-Downloadable-27341.pdf
Complete: Lesson 7 Activity
Assessment: Lesson 7 Exam
Assessment: Lesson 7 Review Exam
Lesson 8. Harnessing Humor for Connection and Communication
Lesson 8 Video
Review Practice Worksheet: Lesson-8-StudyGuide-27342.pdf
Lesson discussions: Your Opinion Matters: Course Rating; Program Evaluation Follow-up Survey (End of Course); Course Comments; Course Comments
Assessment: The Final Exam
Assessment: Lesson 8 Review Exam
Learning Outcomes
- Apply diplomatic language and empathetic listening to provide constructive feedback in professional settings, ensuring positive and motivational interactions.
- Demonstrate the ability to adjust communication style based on audience feedback and nonverbal cues for enhanced mutual understanding.
- Analyze a real-life situation and evaluate how nonverbal communication was used effectively or ineffectively, citing specific channels as evidence.
- Define at least five channels of nonverbal communication and provide an example for each to demonstrate understanding.
- Demonstrate the ability to differentiate between confirming and disconfirming messages in various communication scenarios
- Identify strategies for fostering positive communication climates by applying principles of empathy, active listening, and cultural sensitivity
- Demonstrate effective diplomatic communication techniques by applying empathy, active listening, and balanced assertiveness in role-playing scenarios.
- Define and explain the concept of 'face work' in communication and its relevance to maintaining social identity and dignity.
- Define interpersonal conflict and illustrate its components through real-life examples.
- Demonstrate strategies to manage conflict effectively using emotional intelligence principles, incorporating empathy and social skills.
- Define and distinguish between positive face and negative face in the context of politeness theory, explaining how each influences social interactions.
- Identify and apply the three primary politeness strategies (positive, negative, and off-record) in given communication scenarios, assessing their effectiveness in preserving face.
- Identify and define the core components of Brown and Levinson's Politeness Theory, including their application in diverse cultural contexts.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Student Testimonials
- "The instructor was prompt, supportive and knowledgeable. The constructive suggestions offered really improved my overall understanding and application of the concepts for mastery in the course!" -- Heather N.
- "Very useful course - gave me a lot of insights into how we all communicate." -- Anne D.
- "I really liked the content of this course. It was very useful for me and I learned a lot." -- Saima M.
- "Thank you for the feedback." -- Thomas C.
- "This course was really helpful!" -- Melissa P.
- "Thank you- a very challenging and helpful class!" -- Michael S.
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