Online Class: Office Skills 101

Name: Office Skills 101
Price: 95.00 USD

Modern Office Mastery is designed to equip you with the essential tools for today's professional settings, focusing on both technological proficiencies and personal growth. By completing this course, you transform into a valued team member and leader, backed by a curriculum offering practical knowledge and CEUs for your achievements.

Self-Paced, Online Class

Lehi City Public Library

20

Lessons
33

Exams &
Assignments
12

Hours
average time
1.2

CEUs

Course Description

Mastering the Modern Office: From Technical Prowess to Personal Growth

In today's fast-paced professional world, equipped with the right set of skills can make all the difference. This immersive online course on "Modern Office Mastery" not only equips you with the technical acumen required to excel in any office setting, whether boutique or multinational but also weaves in the softer skills, those intangible assets that often make the difference between good and exceptional.

There are two pillars on which this course stands:

Technical Precision: Harness the tools and techniques crucial to navigate and flourish in any modern workplace.
Personal Evolution: Cultivate the interpersonal and intrapersonal skills that propel you from being just an employee to a valued team member and potential leader.

Dive deep into twenty meticulously curated modules, each a blend of theoretical knowledge and actionable takeaways. Beyond just understanding, you'll gain insights into the 'why' and 'how' behind each skill, empowering you to integrate them seamlessly into your professional persona.

Here's a sneak peek into our extensive curriculum:

The Art and Science of Written Communication
Mastering the Spoken Word: Oral Communication
Digital Age Fundamentals: Introduction to Computers
Touch Typing: Start Your Journey
Touch Typing: Ascend to Mastery
Crafting with Microsoft Word
Data Wizardry with Excel
Presentation Mastery with PowerPoint
Financial Insights: Basics to Bookkeeping I & II
Navigating Standard Office Equipment
The Heart of Business: Customer Service Skills I & II
Navigating the Digital Wave: Introduction to Social Media Management
Seizing the Day: Time Management Skills
The Art of Order: Introduction to Organization
Digital Age Archiving: Organizing Print and Digital Files
Intellectual Curiosity: Introduction to Resourcefulness and Research
Igniting the Inner Drive: Self-Motivation Skills I & II

After each illuminating lesson, test your newly acquired skills with comprehensive assessments. Successfully completing this transformative journey with a grade of 70% or above earns you valuable professional development CEUs, a testament to your dedication and prowess, ready to adorn your resume.

Whether you're an aspiring office administrator, a professional seeking skill enhancement, or someone passionate about personal and professional evolution, this course promises a transformative journey, honing the best version of your professional self.

Courses Frequently Bought Together:

Microsoft Office: Word, Excel, PowerPoint and Outlook

Microsoft Word Level 1

Microsoft Excel Level 1

Areas of Study

Course Lessons

Average Lesson Rating:

"Extraordinarily Helpful"

(1,056 votes)

Lesson 1. Guide to Writing in Professional Settings

Proper written communication is crucial in professional settings, where clarity and correctness can influence relationships and efficiency. The lesson covers writing fundamentals, guiding queries for drafting, and rigorous proofreading strategies to enhance message delivery. 17 Total Points

Lesson 1 Video
Review Practice Worksheet: Lesson-1-StudyGuide-19933.pdf
Lesson discussions: Reasons for Taking this Course
Assessment: Lesson 1 Review Exam

Lesson 2. Speak and Be Heard: Essentials of Oral Communication

Adept oral communication is characterized by varied pitch and rhythm, clarity, and logical structure to engage listeners and convey ideas effectively. Active listening, which includes grasping both verbal and non-verbal cues, empowers responders to contribute meaningfully and thoughtfully in dialogues. 14 Total Points

Lesson 2 Video
Review Practice Worksheet: Lesson-2-HomeWork-19935.pdf
Assessment: Lesson 2 Review Exam

Lesson 3. Navigating the Office Digital Landscape

Dive into the world of computers within office ecosystems, differentiating between Windows and Macs to build adaptability for operational prowess. Comprehensive strategies for managing emails, calendars, and databases play a pivotal role in ensuring an efficient and organized work environment. 20 Total Points

Lesson 3 Video
Review Practice Worksheet: Lesson-3-Downloadable-19937.pdf
Assessment: Lesson 3 Review Exam

Lesson 4. Discover the Evolution and Importance of the QWERTY Layout

Beginning with a brief overview of computer basics, this lesson delves into the essential skill of typing, exploring the history and layout of the QWERTY keyboard and its significance for computer users. Learners are guided through essential posture tips and touch-typing techniques to improve typing speed, accuracy, and overall health while using a keyboard. 18 Total Points

Lesson 4 Video
Review Practice Worksheet: Lesson-4-HomeWork-19939.pdf
Assessment: Lesson 4 Review Exam

Lesson 5. Quick Keyboard Skills Upgrade

By practicing specific drills, typists can develop muscle memory for accurate and speedy typing while introducing keyboard shortcuts offers enhanced fluency. Familiarity with mouse functionality ensures seamless transitions between tasks, boosting overall productivity. 19 Total Points

Lesson 5 Video
Review Practice Worksheet: Lesson-5-WorkSheet-19942.pdf
Assessment: Lesson 5 Review Exam

Lesson 6. Foundational Mastery of Microsoft Word: Enhancing Workplace Efficiency

Microsoft Word is a core component of workplace communication, offering capabilities for drafting, saving, and printing documents. This lesson highlights advanced features such as image insertion and citation management to support professional writing. 11 Total Points

Lesson 6 Video
Review Practice Worksheet: Lesson-6-WorkSheet-19944.pdf
Complete: Lesson 6 Activity
Assessment: Lesson 6 Review Exam

Lesson 7. Mastering Microsoft Excel: A Comprehensive Introduction to Key Spreadsheet Functions

The power of Excel lies in its combination of simple data entry and complex computational functions, providing a foundational tool for managing financial information, conducting analysis, and generating reports. By leveraging its spreadsheet structure and built-in formulas, users can efficiently handle expansive datasets and draw actionable insights. 20 Total Points

Lesson 7 Video
Review Practice Worksheet: Lesson-7-Downloadable-19946.pdf
Assessment: Lesson 7 Review Exam

Lesson 8. Slide into Success with PowerPoint

Covering Microsoft PowerPoint basics, the lesson navigates through slide structure, multimedia elements, and transition effects, highlighting its ubiquitous usage and offering tips for crafting impactful presentations. Users learn to balance design with content, achieving polished results suitable for various professional settings. 25 Total Points

Lesson 8 Video
Review Practice Worksheet: Lesson-8-Activity-19948.pdf
Complete: Lesson 8 Activity
Assessment: Lesson 8 Exam
Assessment: Lesson 8 Review Exam

Lesson 9. Mastering Bookkeeping for Business Success

Maintaining an organized book is crucial for accurate financial reporting and requires monitoring everything from cash deposits to employee payroll. This lesson provides foundational knowledge on bookkeeping practices, emphasizing the importance of timely reconciliations and strategic financial planning. 25 Total Points

Lesson 9 Video
Review Practice Worksheet: Lesson-9-WorkSheet-19951.pdf
Complete: Lesson 9 Activity
Assessment: Lesson 9 Exam
Assessment: Lesson 9 Review Exam

Lesson 10. Enhancing Bookkeeping: From Software to Teamwork

This segment of the course highlights computer applications, performance tracking, and accounting team structures as essential to optimized bookkeeping. It stresses the critical nature of maintaining accurate records and the importance of building a cooperative working relationship with finance roles such as the CFO and Controller. 21 Total Points

Lesson 10 Video
Review Practice Worksheet: Lesson-10-StudyGuide-19953.pdf
Complete: Lesson 10 Activity
Assessment: Lesson 10 Exam
Assessment: Lesson 10 Review Exam

Lesson 11. The Tools of the Trade: Mastering Office Equipment and Supplies

Work environments house an array of equipment from whiteboards to filing cabinets, requiring employees to be well-versed in their functionalities. This lesson presents a comprehensive guide to navigating and managing this equipment, making it easier to integrate into any professional setting. 17 Total Points

Lesson 11 Video
Review Practice Worksheet: Lesson-11-Activity-19955.pdf
Assessment: Lesson 11 Review Exam

Lesson 12. Enhancing Customer Experience: Key Characteristics and Strategies

Addressing customer service requires more than just handling transactions; it involves creating positive first impressions and using compassion to handle complaints and inquiries. Key personal characteristics such as empathy and patience are essential in transforming challenging interactions into opportunities for customer retention. 20 Total Points

Lesson 12 Video
Review Practice Worksheet: Lesson-12-Downloadable-19956.pdf
Complete: Lesson 12 Activity
Assessment: Lesson 12 Exam
Assessment: Lesson 12 Review Exam

Lesson 13. Elevating Customer Service Excellence: Advanced Strategies for Success

Lesson 13 reinforces the concept that quality customer service directly affects a company's success by building brand loyalty and generating positive reviews. Essential skills such as honesty, patience, and transparency are emphasized, with strategies for addressing customer queries, consulting with team members, and effectively following up. 17 Total Points

Lesson 13 Video
Review Practice Worksheet: Lesson-13-WorkSheet-19957.pdf
Assessment: Lesson 13 Review Exam

Lesson 14. Navigating the Digital World: Social Media Strategies for Success

Lesson Summary 5: As social media becomes a staple in customer service and marketing, understanding platform dynamics and effective content management is crucial for business success. Techniques like content scheduling and teamwork in content creation are highlighted to enhance social media presence. 18 Total Points

Lesson 14 Video
Review Practice Worksheet: Lesson-14-Activity-19959.pdf
Complete: Lesson 14 Activity
Assessment: Lesson 14 Review Exam

Lesson 15. Streamline Your Day with Proven Time Management Techniques

Effective time management involves setting strategic goals and priorities, which then aids in achieving maximum productivity with minimal wasted effort. By using tools like digital calendars and task management apps, employees can manage their workload more efficiently and avoid being overwhelmed by tight deadlines. 14 Total Points

Lesson 15 Video
Review Practice Worksheet: Lesson-15-Downloadable-19961.pdf
Assessment: Lesson 15 Review Exam

Lesson 16. Efficient Living: Unlock the Power of Organization

Understanding the profound impact of organization on productivity, Lesson 16 explores how being meticulous with physical spaces and plans leads to timely task completion and reduced stress. It further categorizes organizational skills into physical arrangements, planning, and teamwork, offering insights on creating a cohesive, efficient work environment. 11 Total Points

Lesson 16 Video
Review Practice Worksheet: Lesson-16-Downloadable-19964.pdf
Assessment: Lesson 16 Review Exam

Lesson 17. Streamlining Your Workflow: Techniques for Efficient File Naming and Organization

The lesson emphasizes the significance of naming files succinctly and utilizing consistent formats to improve document retrieval and accuracy. Different filing methods, like hierarchical and tagged, are discussed to give learners a toolkit for optimal file organization. 30 Total Points

Lesson 17 Video
Review Practice Worksheet: Lesson-17-StudyGuide-19966.pdf
Assessment: Lesson 17 Exam
Assessment: Lesson 17 Review Exam

Lesson 18. Unlocking Resourcefulness: Essential Skills for Personal and Professional Success

By cultivating resourcefulness and research acumen, individuals can drive innovation and efficiency within their roles, elevating their professional impact. The lesson provides crucial techniques to think creatively, act decisively, and substantiate assertions through rigorous research. 22 Total Points

Lesson 18 Video
Review Practice Worksheet: Lesson-18-HomeWork-19968.pdf
Assessment: Lesson 18 Exam
Assessment: Lesson 18 Review Exam

Lesson 19. The Power of Persistence and Autonomy

Persistence and autonomy are key traits of a self-motivated individual, enabling effective problem-solving and accountability even in team settings. By exercising independence, individuals maintain productivity and creativity without compromising team collaboration. 18 Total Points

Lesson 19 Video
Review Practice Worksheet: Lesson-19-Activity-19971.pdf
Assessment: Lesson 19 Review Exam

Lesson 20. Mastering Workplace Adaptability and Advocacy

Surprises and changes in the work environment demand adaptive skills for efficient coping, ultimately fostering self-motivation and goal achievement. By advocating efficiently and embracing lifelong learning, you establish a proactive career stance, turning challenges into growth opportunities aligned with your aspirations. 96 Total Points

Lesson 20 Video
Review Practice Worksheet: Lesson-20-Activity-19973.pdf
Lesson discussions: End of Course Poll; Course Comments; Course Comments
Assessment: The Final Exam
Assessment: Lesson 20 Review Exam

453

Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:

Identify effective proofreading techniques to enhance clarity and professionalism, such as reading aloud and peer reviews.
Define the principles of clear and concise written communication, ensuring sentences are grammatically correct and coherent without using colloquialisms.
Demonstrate the use of vocal variety by adjusting pitch, tone, and cadence to enhance listener engagement during a presentation.
Organize a speech by systematically summarizing the main topic, outlining key points, and proposing solutions to maintain clarity and audience focus.
Demonstrate effective email management by employing specific subject lines, concise content, and swift responses to enhance communication efficiency.
Identify and compare the core functionalities and use cases of Windows and Mac operating systems in a modern office environment.
Define the historical development of the QWERTY keyboard and its impact on modern computing by summarizing its origins and adaptations.
Demonstrate effective touch-typing techniques by achieving a typing speed of at least 40 words per minute with no more than two errors.
Compare and adapt to different keyboard layouts by identifying key differences between Windows and Apple systems, enhancing typing proficiency and adaptability.
Define and execute targeted typing drills to improve speed and accuracy in touch typing, demonstrating progress through tracked metrics like words per minute (WPM).
Demonstrate the use of Mail Merge in Microsoft Word to create personalized documents efficiently for a specific purpose.
Identify and apply Microsoft Word's 'Track Changes' and 'Comments' features for effective collaboration in a team setting.
Understand and apply basic formulas such as SUM and AVERAGE to perform calculations on datasets within Microsoft Excel
Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Document Your Lifelong Learning Achievements
Earn an Official Certificate Documenting Course Hours and CEUs
Verify Your Certificate with a Unique Serial Number Online

View and Share Your Certificate Online or Download/Print as PDF
Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Course Title: Office Skills 101

Course Number: 9770582

Lessons Rating: 4.61 / 5 Stars (1,056 votes)

Languages: English - United States, Canada and other English speaking countries

Availability: Accessible from any state in the U.S., this course covers key areas such as California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also offered in English-speaking nations like Australia, Canada, the UK, and South Africa.

Last Updated: April 2024

CEU Value: 1.2 CEUs (Continuing Education Units)

Grading Policy: Earn a final grade of 70% or higher for successful completion.

Course Type: Self-Paced

Assessment Method: Lesson review exams

Instructional Team: Linda Zavadil