Online Class: Crisis Management

Gain the ability to foresee potential crises and respond effectively with this immersive training, enriching your decision-making skills under stress. By building a robust response toolkit, you become indispensable in guiding others through chaos, minimizing damage, and restoring order.
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$120.00
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$120.00 (with CEU Certificate)
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  • 13
    Lessons
  • 21
    Exams &
    Assignments
  • 1,372
    Students
    have taken this course
  • 8
    Hours
    average time
  • 0.8
    CEUs
 
 
 

Course Description

Imagine being the person everyone looks to when things go wrong. Imagine having the skills to calmly navigate the unexpected, protect those around you, and make decisions that bring clarity and order when chaos strikes. This is the heart of crisis management, and this course will take you from simply understanding the concept to mastering the art of it.

In today's world, crises arise without warning: a sudden power outage in a hospital, an emergency evacuation at a school, or even a rogue employee creating turmoil in an office. These are the moments that test an organization's resilience, but more importantly, they test the people at its core. And this course is your key to becoming one of those essential people. It's not just about theories or steps to follow; it's about building the confidence to lead under pressure, communicate decisively, and act with purpose in high-stakes moments.

This course goes beyond standard training. Here, you'll learn to anticipate potential crises before they happen, recognizing subtle signs and vulnerabilities that many overlook. You'll gain the insight to design response strategies that protect people, minimize damage, and restore confidence. We'll explore the psychology of crisis response, understanding how to make decisions when time is short and emotions are high. Imagine the value of being prepared for anything and having the knowledge to protect and lead, even in the most challenging scenarios.

What sets this course apart is its immersive, practical approach. From day one, you're not just learning about crisis management-you're stepping into it, thinking and acting like a crisis leader. We'll guide you through real-world simulations, helping you develop plans that you can apply immediately in your work or personal life. You'll build a toolbox of skills, from creating contingency plans and assessing risks to communicating with clarity and authority. These are not just skills for the workplace; they're life skills that empower you in every environment.

With this course, you'll walk away with more than just knowledge. You'll gain the power to make a real difference, whether it's in your community, your workplace, or your own business. By the end, you won't just be prepared for a crisis-you'll be transformed into someone who thrives in it. Take this step to elevate your career, strengthen your leadership, and become a beacon of confidence and control when it's needed most.

Courses Frequently Bought Together:
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Course Lessons

Average Lesson Rating:
4.4 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(1,428 votes)

  • Lesson 1. Crisis Management Essentials: Building Resilience and Trust

    Training to address emotional responses is a crucial aspect of crisis management, facilitating better decision-making and fostering resilience within organizations. By providing psychological support and cultivating a supportive culture, organizations can enhance recovery speed and employee commitment during crises.

  • Lesson 2. Preparedness and Prevention: The Essence of Crisis Management

    Crisis management spans numerous industries, requiring constant vigilance against threats from environmental and technological sectors, financial instability, and natural disasters. Proactive risk management strategies are essential for minimizing harm, safeguarding communities, and maintaining stability across diverse sectors.

  • Lesson 3. Crisis Response Essentials

    Proactive crisis management involves developing tailored 'what if' scenarios based on the unique challenges of each industry, from tech-related data breaches to natural disasters impacting supply chains. Prioritizing risks and implementing robust safety strategies help minimize disruption and financial losses.

  • Lesson 4. Navigating Crisis: A Journey from Warning Signs to Recovery

    Preventive actions falter as a crisis reaches its peak, necessitating immediate response to maintain safety and operational integrity. Recovery is a transformative phase where organizations learn from past events, implementing changes that bolster resilience against similar future challenges.

  • Lesson 5. Effective Crisis Leadership: Trust, Communication, and Responsibility

    Clear responsibilities and expectations define a successful crisis management team, with key roles in leadership, communication, liaison, damage assessment, and emotional support. Training and simulations prepare employees, ensuring readiness and maintaining calm during crises.

  • Lesson 6. Crisis Management Essentials

    Central to crisis management is the protection of human life, environmental integrity, and financial stability, demanding swift, informed containment strategies. A successful crisis manager seamlessly integrates information from various specialists, ensuring dynamic responsiveness as a crisis evolves.

  • Lesson 7. Crisis Containment and Resolution Strategies

    Crisis resolution depends on quick, coordinated responses paired with transparent communication to instill stakeholder confidence. Strategic delegation and open team dynamics enable robust handling of crises, ensuring organizations remain resilient and adaptable.

  • Lesson 8. The Psychology Behind Crisis Management: A Comprehensive Guide

    Decision-making under pressure requires crisis managers to be strong and adaptable, utilizing proactive 'what-if' scenario planning to prepare for potential crises. Granting immediate decision-making authority to designated teams ensures swift and effective responses, streamlining organizational adjustments during emergencies.

  • Lesson 9. Planning for Crisis: Ensuring Safety and Stability

    Multi-layered crisis plans allow for adaptable responses to diverse emergencies, from natural disasters to workplace violence or medical crises. Training and preparation equip response teams to maintain safety and manage stress swiftly and effectively amidst chaos.

  • Lesson 10. Pitfalls of Poor Crisis Planning

    Regular plan updates and practice drills reveal gaps and weaknesses, ensuring crisis management remains effective in practice. Simulations enable teams to test skills and adapt to new challenges, enhancing readiness and response capabilities.

  • Lesson 11. The Critical Importance of Designing a Robust Contingency Plan

    An organization strengthens its crisis response by coordinating a comprehensive planning team that covers legal, communication, and human resources aspects. This multifaceted approach prepares for anything from minor disruptions to severe catastrophes, protecting human and material assets.

  • Lesson 12. Strategies for Swift Resolution

    Resolution demands tangible actions beyond mere promises, such as updating safety measures and compensating affected parties. This is evident in cases like General Motors' ignition switch recall, where comprehensive strategies showed a commitment to both immediate and future safety.

  • Lesson 13. Quick Guide to Creating Crisis Management Checklists

    Establishing a crisis management team and clear communication channels is pivotal in any emergency scenario, with specific roles and responsibilities defined in advance. This structure allows team members to make immediate decisions during a crisis, minimizing delays and focusing efforts where they're most critical.
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Demonstrate the ability to develop a comprehensive crisis management plan that includes clear protocols, regular drills, and coordinated team efforts for efficient crisis response and recovery.
  • Describe the key elements of a crisis management strategy, including risk identification, preparedness, and communication, to effectively minimize the impact of unexpected events.
  • Demonstrate the ability to monitor real-time warning signs to prevent crisis escalation effectively.
  • Identify and evaluate potential risks specific to your industry to develop a comprehensive crisis management plan.
  • Define and develop 'what if' scenarios that evaluate an organization's specific vulnerabilities and response strategies in a crisis management context.
  • Demonstrate an understanding of compliance standards by implementing safety protocols and procedures to minimize potential risks within an organization.
  • Demonstrate the ability to develop a crisis management plan that outlines specific actions for each stage of a crisis.
  • Recognize and identify the four stages of a crisis: Warning Signs, Crisis Point, Resolution, and Recovery.
  • Define the roles and responsibilities of a crisis management team, including leadership, communication, and decision-making functions, within a crisis scenario.
  • Demonstrate effective communication strategies used by crisis management team members to ensure accurate, timely dissemination of information during a crisis.
  • Demonstrate effective communication and emotional intelligence skills to maintain team trust and manage stakeholder relationships during crisis situations.
  • Identify and analyze key crisis scenarios to implement strategic response plans that prioritize human safety, environmental integrity, and financial stability.
  • Define crisis management and identify key principles for effective crisis response, including swift action, human safety prioritization, and transparent communication.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Crisis Management
Course Number: 8900056
Lessons Rating: 4.4 / 5 Stars (1,428 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: Accessible from any state in the U.S., this course covers key areas such as California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, and Georgia. The course is also offered in English-speaking nations like Australia, Canada, the UK, and South Africa.
Last Updated: May 2024
CEU Value: 0.8 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Course Type: Self-Paced, Online Classes
Assessment Method: Lesson assignments and review exams
Instructor: John Chouinard
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "Instructor was very willing to give advice and very open to interaction. Instructor responded to evaluations and grading very quickly." -- Ray G.
  • "The instructor provide excellent information that can be used." -- Joann M.
  • "The course instructor was a good instructor and very attentive. What was most helpful was the crisis management solutions and the summary after each lesson." -- Thomas A.
  • "I was aware that much learning (and committing to memory) of class content was happening in the assignment process, for which I am thankful." -- Kathryn C.

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