Online Class: General Receptionist

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12Lessons
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32Exams &
Assignments -
6Hours
average time -
0.6CEUs
Course Description
The Ultimate Receptionist Mastery Course
The reception desk is not just a mere workstation; it's the frontline of any successful business. It's where first impressions are made, where relationships commence, and where the tone of client interactions is set. As a receptionist, your role extends beyond merely answering calls and greeting guests. You are the face of the company, its brand ambassador, and the pivotal point where business meets hospitality.
Why Is This Course a Game-Changer?
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Deep Dive into the Role: Recognize the profound impact and the weight of responsibility that the receptionist role carries. In an era where branding and perception are everything, your position is at the crux of the corporate image.
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Embracing Modern Challenges: Understand how the receptionist's role has evolved in the age of technology. Today's receptionist does more than answer phones; they navigate sophisticated office systems, integrate with advanced communication platforms, and are often the unsung tech troubleshooters of the office.
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Mastering Multi-Tasking: Receptionists juggle myriad tasks seamlessly. From managing a busy lobby, coordinating meetings, handling unexpected challenges, to acting as a conduit between departments - it's a role that requires finesse, strategy, and a proactive mindset.
Course Highlights:
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The Art of Welcoming: Learn how to perfect that first greeting, ensuring every guest feels valued and prioritized, translating to enhanced business relationships.
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Effective Communication: Harness the power of both verbal and non-verbal communication. Develop listening skills, body language nuances, and telephone etiquette that sets you apart.
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Time Management & Organization: Master tools and techniques to manage appointments, schedules, and unforeseen hiccups, ensuring the office runs like clockwork.
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Handling Difficult Situations: Equip yourself with skills to manage challenging clients, diffuse tense situations, and always maintain the company's reputation.
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Tech-Savviness: Delve into modern office technology, from advanced phone systems to scheduling software, ensuring you're not just current but ahead of the curve.
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Beyond the Desk: Explore the less-discussed but equally vital duties of a receptionist, such as safety protocols, data management, and liaising with different departments.
The Ripple Effect:
As a receptionist, your influence ripples through every aspect of the business. Your efficiency affects productivity, your demeanor shapes client relationships, and your resilience determines how challenges are faced. This course aims to shape you into not just a good receptionist but a standout one.
If you're looking to redefine your role, elevate your skills, and truly understand the profound impact you can make in your position, our General Receptionist Mastery Course is your ideal playbook. Step into your power, and let's transform the way businesses welcome their world!
Course Lessons
Lesson 1. The Receptionist: An Integral Player in Modern Business Ecosystems
Lesson 1 Video
Review Practice Worksheet: Lesson-1-HomeWork-17992.pdf
Lesson discussions: Reasons for Taking this Course
Complete: Lesson 1 Activity
Assessment: Exam 1
Assessment: Lesson 1 Review Exam
Lesson 2. Welcoming Excellence: Core Responsibilities of Today's Receptionist
Lesson 2 Video
Review Practice Worksheet: Lesson-2-Downloadable-17993.pdf
Assessment: Exam 2
Assessment: Lesson 2 Review Exam
Lesson 3. Mastering Reception: Knowledge, Presentation, and Communication
Lesson 3 Video
Review Practice Worksheet: Lesson-3-Activity-17994.pdf
Complete: Lesson 3 Activity
Assessment: Exam 3
Assessment: Lesson 3 Review Exam
Lesson 4. Essential Tips for Successful Workplace Interactions
Lesson 4 Video
Review Practice Worksheet: Lesson-4-HomeWork-17995.pdf
Assessment: Exam 4
Assessment: Lesson 4 Review Exam
Lesson 5. Mastering the Art of Receptionist Communication: Phone and Email Essentials
Lesson 5 Video
Review Practice Worksheet: Lesson-5-Downloadable-17996.pdf
Assessment: Exam 5
Assessment: Lesson 5 Review Exam
Lesson 6. Mastering the Art of Office Equipment for 21st Century Receptionists
Lesson 6 Video
Review Practice Worksheet: Lesson-6-StudyGuide-17997.pdf
Complete: Lesson 6 Activity
Assessment: Exam 6
Assessment: Lesson 6 Review Exam
Lesson 7. Navigating Digital Landscapes in Receptionist Roles
Lesson 7 Video
Review Practice Worksheet: Lesson-7-Downloadable-17998.pdf
Complete: Lesson 7 Activity
Assessment: Exam 7
Assessment: Lesson 7 Review Exam
Lesson 8. Enhancing Teamwork: Organizational & Listening Skills for Modern Professionals
Lesson 8 Video
Review Practice Worksheet: Lesson-8-Activity-17999.pdf
Complete: Lesson 8 Activity
Assessment: Exam 8
Assessment: Lesson 8 Review Exam
Lesson 9. Exploring the Modern Office: Dynamics and Opportunities
Lesson 9 Video
Review Practice Worksheet: Lesson-9-HomeWork-18000.pdf
Complete: Lesson 9 Activity
Assessment: Exam 9
Assessment: Lesson 9 Review Exam
Lesson 10. Receptionists as Operational Catalysts: Key Responsibilities Unveiled
Lesson 10 Video
Review Practice Worksheet: Lesson-10-Downloadable-18001.pdf
Assessment: Exam 10
Assessment: Lesson 10 Review Exam
Lesson 11. Receptionists: Beyond First Impressions
Lesson 11 Video
Review Practice Worksheet: Lesson-11-StudyGuide-18002.pdf
Complete: Lesson 11 Activity
Assessment: Exam 11
Assessment: Lesson 11 Review Exam
Lesson 12. The Art of the Receptionist Interview: Key Steps to Triumph
Lesson 12 Video
Review Practice Worksheet: Lesson-12-WorkSheet-18003.pdf
Lesson discussions: End of Course Poll; Course Comments; Reasons for Taking this Course
Assessment: Exam 12
Assessment: The Final Exam
Assessment: Lesson 12 Review Exam
Learning Outcomes
- Demonstrate proficiency in managing multiple tasks, including visitor management and electronic communication, while maintaining a positive and organized work environment.
- Identify and describe the diverse responsibilities of a receptionist across various industries, such as healthcare, law, and hospitality.
- Demonstrate scheduling proficiency by organizing complex calendars and coordinating meetings seamlessly for improved business productivity.
- Define the impact of effective telephone etiquette on customer satisfaction and company image.
- Articulate the key responsibilities of a receptionist, including maintaining a positive attitude, through a written summary with at least three specific examples.
- Demonstrate the ability to effectively greet and assist visitors by promptly acknowledging their presence and offering help within 30 seconds of arrival.
- Define core principles of effective external communication by crafting clear and concise messages tailored to diverse audiences, enhancing organizational perceptions within a business context.
- Demonstrate conflict resolution techniques in workplace interactions by applying empathy and assertiveness, improving team dynamics and fostering a collaborative environment.
- Define effective strategies for managing incoming calls to provide a positive first impression and efficient caller experience for a business.
- Demonstrate the ability to structure and write professional, error-free emails that ensure clear communication and reflect company standards.
- Define the primary functions and demonstrate the use of at least five pieces of essential office equipment relevant to the receptionist role.
- Illustrate or describe real-life scenarios where knowledge of office tools enhances office efficiency and contributes to workflow excellence.
- Define and demonstrate the use of Microsoft Word, Excel, PowerPoint, and internet tools for improving workplace efficiency and professional communication.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Student Testimonials
- "I thought this course was very insightful and helpful. I definitely feel like this course gave me a lot of useful tips that I will for sure apply in areas of work." -- Priscilla F.
- "This course was very informative helpful. I learned a lot about the duties and and work of a receptionist." -- Lisa C.
- "I really enjoy taking this course. It brought back memories it give me a peace of mind. Doing something for me again, I truly understand the saying you never too old to learn. I thank you for your help and I will continue on with the next class." -- Angela H.
- "This course was very helpful in the duties, responsibilities and responses as a receptionist." -- Gemalys C.
- "I am so happy that I took this class. I was able to work and study at the same time." -- Mary G.
- "I enjoyed this course and found it very helpful and beneficial to my learning!" -- Mikaela R.
- "It was very helpful, thank you." -- Ashlyn J.
- "It was very useful and informative." -- Evelyn E.
- "It was very helpful and interesting." -- Jacqueline D.
- "It was a good course." -- Ashley C.
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