Online Class: How to Deal with Difficult Personalities

no certificate
with CEU Certificate*
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11Lessons
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18Exams &
Assignments -
7,116Students
have taken this course -
7Hours
average time -
0.7CEUs
Course Description
Imagine this: you walk into the office every day with a sense of tranquility, your workspace a sanctuary where stress dissipates like steam from a calming cup of tea. You greet each challenge with unflinching calm, confident that no difficult colleague can rattle your ability to maintain a professional, composed demeanor. You become not just a participant but a leader in workplace culture, someone who radiates maturity and empathy. You're not merely surviving the rigors of professional dynamics; you are mastering the art of human interaction. Welcome to "How to Deal with Difficult Personalities"—your gateway to transforming the complex web of workplace relationships into a path toward personal and professional excellence.
In this course, you won't just learn to manage stress or handle conflict; you'll acquire the nuanced expertise needed for becoming a beacon of composure and effectiveness in every interaction. From the moment you enroll, you're embarking on a journey that will overhaul your perspective on difficult personalities. Every lesson is carefully crafted to equip you with the skills and insight needed to elegantly navigate challenges that once seemed insurmountable.
At the heart of this course is the understanding that difficult personalities are not obstacles but opportunities—opportunities to showcase your emotional intelligence and leadership potential. Lesson by lesson, you'll gain deeper insights into the art of conflict resolution. You will learn to decode the silent language of body cues, understanding the unsaid words that occur in every conversation. Imagine being able to walk into any room and not just hear what people are saying but truly understand what they mean—it's like unlocking a code that was previously inaccessible.
With each module, you will dissect real-world scenarios with surgical precision, gaining an invaluable toolkit to address issues ranging from workplace bullying to navigating the subtleties of gender discourse. You'll learn how to actively construct a work environment that not only resists the destabilizing influence of critics or slackers but thrives despite them. Picture yourself managing group dynamics with the skill of a seasoned diplomat, seeing through the noise to focus on what truly matters.
All of this is wrapped up in a supportive, motivational learning environment tailored to adult learners who are driven to succeed. You'll connect with peers who share your ambition, guided by instructors who do more than teach—they inspire, they challenge, and they cultivate a community of learners who aspire to greatness. This course is not just a step forward in your career; it's a leap into a future where you hold the keys to your own success and fulfillment.
You'll emerge from this course transformed—a rival to none and an ally to all. You'll break free from the chains of office politics and step into a world where you possess the confidence and skills to craft your destiny, immune to the negativity that once held you back. Professional advancement, personal growth, and the respect of your peers await you on the other side. No other course offers such a comprehensive, transformational experience that marries practical skills with profound personal growth.
Let's turn that typical workday of frustration and stress into one of empowerment and achievement. Are you ready to seize the opportunity to redefine what's possible in your career and personal development? Don't wait for change—become the catalyst that ignites it. Enroll today and start your journey toward becoming an unshakable pillar of your workplace. This is more than a course; it's the pivotal moment where you reshape your career narrative with enduring success. Secure your seat now, and watch as the difficult personalities of today become your success stories of tomorrow.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs

Course Lessons
Lesson 1. Workplace Harmony: Navigating Relationships and Stress
Creating a personal calm space at work, with items like tea or headphones, can help offset stress and maintain professionalism. Regular breaks and small comforting items can provide emotional support and perspective during tough times.Lesson 2. Staying Calm Under Pressure: The Key to Effective Conflict Management
Engaging in workplace conflicts calmly and respectfully can lead to productive resolutions, even if the other party is difficult. Use techniques to manage your emotions, propose solutions, and recognize when mediation may be necessary.Lesson 3. Body Language Insights
Our body language often communicates more than our words, with gestures and expressions providing subtext that can guide effective interactions. By understanding non-verbal communication, we can navigate workplace dynamics, command respect, and resolve conflicts proactively.Lesson 4. Workplace Bullies: Recognize, Respond, Resolve
Drawing parallels to childhood bullies, workplace bullies similarly seek power through humiliation, impacting not only self-esteem but financial security. They manifest through chronic, opportunistic, accidental, or substance-influenced behaviors, preying on vulnerable yet promising individuals.Lesson 5. Thriving Among Power-Hungry Colleagues
Workplace dynamics can often become complicated with critics undermining your efforts and rivals vying for dominance; this lesson offers strategies for handling both. Use introspection to benefit from valid criticism and rivalry, while confronting or ignoring detrimental behaviors without internalizing them.Lesson 6. Navigating the Challenges of Slackers and Workplace Energy Vampires
The dual challenges of workplace slackers and energy vampires are addressed in this lesson, highlighting the need to manage one's own performance despite potential distractions or negativity. Strategies such as direct confrontation or setting boundaries are provided to mitigate the impact of these colleagues on your productivity.Lesson 7. Gossip at Work: Recognizing and Addressing Harmful Talk
Martha speculates about Cathy's health in an attempt to capture Jim's attention, showcasing how gossip can arise from a need for interaction rather than genuine concern. Such behavior highlights the pervasive impact of gossip on workplace relationships and emphasizes the importance of respecting colleagues' privacy.Lesson 8. Confronting Prejudice: Upholding Equality in the Workplace
Excessive sarcasm may stem from insecurity, leading to hurtful situations, while backstabbers exploit personal information for gain. Addressing sarcasm calmly and not sharing sensitive data with backstabbers can protect your emotional and professional space.Lesson 9. Understanding Gender Discourse in the Workplace: A Deep Dive into Common Conflicts and Solutions
The content outlines gender-specific communication traits, emphasizing males' penchant for concise exchanges compared to females' preference for personal rapport and detailed discussions. Constructively addressing these styles can minimize misinterpretations and enhance workplace harmony.Lesson 10. Surviving a Power Freak Boss
Dealing with a tyrannical boss involves avoiding feeding their paranoia and being consistently reliable; failure to uphold your word only worsens the situation. Establish boundaries for your personal time, and if the abuse becomes unbearable, document everything and involve HR.Lesson 11. Be the Teammate You Wish For: Steps to Successful Collaboration
Success in teamwork relies on being prepared, communicative, and willing to embrace different perspectives; avoid defensiveness and promote a caring, open atmosphere. Utilize collaborative tools such as roundtable brainstorming and structured agendas to channel diverse ideas effectively and ensure comprehensive team engagement.
Learning Outcomes
- Demonstrate understanding of workplace rights by outlining three specific rights employees have and describing methods to protect these rights in the workplace.
- Identify and describe at least three difficult personality types in the workplace and propose appropriate strategies for addressing each type.
- Define the principles of effective conflict resolution in the workplace, such as remaining calm and listening actively during disagreements.
- Demonstrate strategies to maintain composure and communicate respectfully with colleagues in challenging situations, ensuring constructive and professional interactions.
- Demonstrate effective body language techniques, such as maintaining eye contact and proper posture, to enhance professional communication and command respect.
- Recognize and interpret different forms of body language to assess non-verbal cues in workplace interactions.
- Demonstrate effective strategies to confront and address workplace bullying incidents assertively.
- Recognize and describe different types of workplace bullies and their behaviors.
- Demonstrate strategies for addressing overly competitive colleagues to protect personal achievements and sustain productivity without escalating conflicts.
- Recognize and differentiate between constructive and nonconstructive criticism to effectively manage emotional responses and maintain self-worth in the workplace.
- Demonstrate effective strategies for addressing and resolving workplace issues caused by colleagues who are underperforming.
- Recognize and apply techniques to identify and manage interactions with negative individuals in the workplace to maintain personal productivity and well-being.
- Recognize the impact of office gossip on workplace morale and productivity by analyzing given scenarios.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Choose Your Subscription Plan
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Includes CEUs | X |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate |
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Includes CEUs |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 24 Months |
No. of courses | 600+ |
Student Testimonials
- "Learning how to deal with difficulty personalities in the workplace is important because it teaches us coping mechanisms on how to handle them. For example, a novice worker can easily be swayed into a group of gossiping workers or be in a harmful situation by becoming a victim of bullying. Often we do not learn these defense techniques until much later in our working life. I would recommend this course be taught even earlier perhaps in secondary education before someone enters the workplace. Thank you!" -- Amanda H.
- "I really appreciated this course! It was a good reminder of how to treat others in the workplace and how I want to be treated. It gave me some good pointers on how to deal with difficult people as well as not being one myself. Thank you!" -- Penny C.
- "I thought this course was extremely useful, helpful and insightful and it has given me the tools I need if bullying at work ever happens again. Thank you." -- Suzanne D.
- "I like this instructor very much. Gets to the point with easy to understand options on how to handle different situations. Good examples." -- Robin F.
- "A lot of this material I already knew about just from being in the work force for so many years. However, the teacher introduced some new coping techniques that never occurred to me, and I am grateful for that." -- Gretchen T.
- "I think the course was well thought out, easy to follow, and very informative and nicely broken into down into lessons." -- Cheryl E.
- "I am really please with this course. This course made me realize just how much I have been a victim of bullying in the workplace." -- April M.
- "I very much respect this instructor. I've taken several classes by him and I find him to be very knowledgeable and organizes his lessons in a way that makes sense." -- Brianna O.
- "This was a great class that provides you with invaluable skills and tools to better deal with people that are difficult. I liked the instructor and she had all assignments and examsgraded in a ttimely fashion." -- Megan M.
- "I thought the variety of activities and resources presented throughout each lesson made the course very interesting. I used the supplemental materials and these were also quite helpful." -- Beth M.
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